DAMAGED SHIPMENTS / SHORTAGES
All Mistral corp sp. z o.o. shipments are F.O.B. our factory. Title passes from Mistral corp sp. z o.o. to the purchaser at the time of shipment. Carton shortages and damages must be claimed against the carrier at the time of delivery. To expedite processing of claims against the carriers, the customer must note damages on the bill of lading at the time of delivery, and promptly request an inspection by the carrier or its claims agent. If a shortage is found within the shipment it must be reported to Mistral corp sp. z o.o. in writing within five (5) business days of receipt of shipment. Claims should refer to the order number, invoice number, date of invoice, date of shipment, part number, description and carton count.
Contact Customer Service at [email protected] / +48 731 898 898
REFUSED PACKAGES
A 20% restocking fee and all shipping costs are charged to the ordering party if a package is refused.
RETURNS
Returns of new (re-sellable) products are refundable within 30 days of receipt of product and must be accompanied by original purchase order or invoice number. All returns require notification of the return in the form of a Return Merchandise Authorization (RMA#) prior to shipment. To request an RMA number, email [email protected] with your order details.
Mistral corp sp. z o.o. reserves the right to charge a 20% restocking fee on all returns past 30 days. All shipping charges are the responsibility of the customer. All returns after 30 days will result in a Mistral corp sp. z o.o. credit to be applied to future orders. Mistral corp sp. z o.o. reserves the right to deny credit for any items damaged by the customer.